# Supplier FAQs # A. Exploring Freshdi.com # 1. Quick Intro About Freshdi to Customers Freshdi – Leading Global B2B Marketplace, Powered by AI At Freshdi, we aim to connect *fresh deals* to global Suppliers and Buyers—faster, smarter, and more trusted. **Our 3 Core Values** **1. A Truly Global B2B Market** * 30M+ verified and active suppliers * 20M+ global buyers * Presence across 150+ countries\ → Your gateway to worldwide sourcing, trading, and export opportunities. **2. AI-Powered Trading Experience (Vivian AI)** * AI Matching to connect the right buyers & suppliers * AI Product Listing & Auto-Quote to save time and boost response rates * AI Verification Insights to enhance trust and reduce spam\ → AI helps you trade faster, smarter, and with higher accuracy. **3. ITS – Inquiry Tracking System** * Track all inquiries in one place * Manage replies, follow-ups, and lead performance * Boost conversion with real-time insights\ → ITS turns every lead into a measurable, actionable opportunity. By registering as Supplier on Freshdi, there are 3 key benefits for you: 1. **Own Your Online Store** – Set up a verified store to showcase your brand and products. 2. **Reach Global Buyers** – Your products, quotations are promoted so buyers can easily find you. 3. **Get Quality Buying Requests** – Receive real, verified inquiries, buying requests from trusted buyers. ### **1. Definition of Products/Services Provided to Suppliers by Freshdi** Depending on the chosen plan (Free, Advance, Superior), Supplier will get these following benefits: * Online Store: A dedicated online store where suppliers can present their company profile, certifications, and product listings. * Product Listing: Ability to upload product catalogs with details, prices and images. * Promotion & Visibility: Marketing and promotional activities to help suppliers reach targeted buyers. * Buyer Matching: Access to buyer inquiries, buying requests, and potential matches based on products and categories. * Send Quotation: Supplier can find and send quotations to potential buy leads ### 2. Supplier Guidance We advise suppliers that B2B sales is a long-term journey requiring: * Consistent store building with complete company details. * Regularly uploading products and keeping information updated. * Adding business documents and certificates to build trust and credibility. We do not recommend that new, unverified suppliers send quotations to buyers before setting up their store and verifying their business information. Sending quotes without a verified profile may reduce buyer trust and lead to low response rates. * When a buyer receives supplier quotations or product offers, the buyer has the full right to decide whether to respond or not. * Freshdi does not guarantee buyer responses. Buyer engagement depends on their own intention and business needs. * Freshdi implements verification processes for both suppliers and buyers. However, in global B2B trade, it is not possible to completely prevent all risks. * We strongly encourage both suppliers and buyers to report any suspicious activity. Based on those reports, Freshdi will take actions to protect the community. ### 3. Q\&A

Q1: Buyers don't respond. What should I do?

A: Buyer response is not guaranteed and can depend on several reasons: * Buyer’s Intention: The buyer may still be reviewing options or may have already chosen a supplier. They often receive hundreds of quotations daily. * Quotation Quality: Make sure your quotation includes clear pricing, product details, and a short company introduction. A well-prepared quote stands out. * Supplier Profile: Buyers tend to trust verified suppliers with a complete and professional storefront. Ensure your profile is fully updated and verified. * Missed Quotation: Sometimes buyers overlook quotes. You can follow up directly via email or phone to increase your chances of getting noticed.

Q2: I encountered suspicious buyers/scams. What should I do?

A: If you suspect a buyer is acting suspiciously or trying to scam you, please report it to Freshdi as soon as possible. We take these cases seriously and will review all reports to protect our community. You can report in two ways: 1. **Use the report flag icon**\ Click the ⚑ flag icon next to the buyer’s name and upload all related evidence (screenshots, messages, etc.). Our team will start the review process.

2. **Contact Customer Success**\ Go to the [Contact Us](https://freshdi.com/contact-us) form and describe the issue clearly. Our team will reach out to collect more information and follow up with you directly. Staying alert and reporting early helps us maintain a safe and trustworthy platform for all users. **Based on our experience, here’s what we recommend suppliers should do to succeed on Freshdi:** 1. **Set Up Your Store and Keep Products Updated** * [Listing 3–5 product posts](https://freshdi.com/quick-product-posting/create) weekly with full info and certificates to receive buyer inquiries * [Respond to inquiries](https://freshdi.com/business/inquiries) fast to stay ahead of competitors. 2. **Verify Your Business Information (Must Do):** Verification builds trust. Make sure your company profile, business license, and contact details are all verified. * [Work email](https://freshdi.com/business/verification) (Recommend) * [Phone](https://freshdi.com/business/verification) (Highly recommend) * [Business License](https://freshdi.com/business/verification) (Highly recommend) 3. **Send Quotations Daily** * Sending 3–5 quotes daily, focusing on verified buyers in the “For You” tab in[ Matching buy leads section](https://freshdi.com/business/buying-leads?sort_mode=for_you) * Reaching out via chat, phone, WhatsApp, or email to get faster responses

Q3: Can I cancel my membership?

A: There are two cases: * Refund request after activation: Once a membership plan has started and services are already provided (online store created, products promoted, or visibility activated), the plan is considered active and non-refundable. * Cancel renewal before next charge: Freshdi always notifies suppliers before renewal charges through email and Account Management. You may cancel in advance to avoid the upcoming fee. All cancellations and renewals follow Freshdi’s official Terms of Service.

Q4. What are Freshdi’s Role & Limitations?

* Freshdi provides tools, visibility, and access. We do not act as a trading agent or intermediary in contract negotiations. * Freshdi does not participate in deal closing or financial transactions between suppliers and buyers. * Freshdi cannot commit to specific sales results, as they depend on multiple factors such as product competitiveness, market demand, supplier engagement, and buyer interest.

***


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Unlike general B2B platforms, Freshdi focus on helping you **connect only with serious, verified partners**—not waste time on low-quality leads. > 🚀 *Smart trading starts with better tools. Let Freshdi AI do the heavy lifting for you.* **👉 Try Freshdi now and see the difference:** [**Create your free account**](https://freshdi.com/register) ***


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Site Map	User Agreement	Privacy Policy	Disclaimer


Site Map	User Agreement	Privacy Policy	Disclaimer

### [🟢 **Sign up Now**](https://freshdi.com/register?direct-url=aHR0cHM6Ly9mcmVzaGRpLmNvbS8=) > Create your free Supplier account and start showcasing your products to global buyers. ### 🟢[ Find Buyers](https://freshdi.com/buyers) > Access verified buyer requests and connect directly with those looking for your products. ### 🟢 [Post Products](https://freshdi.com/business/products) > Add your products to your store to get discovered by buyers searching on Freshdi. ### [🟢 **Verify Account**](https://freshdi.com/business/verification) > Verify your phone, email, and business license to build trust and receive higher-quality leads. ### 🟢[ Become Premium](https://freshdi.com/membership-pricing) > Upgrade to Premium to reach 300–3,000+ verified buyers monthly, unlock contact credits, and boost your visibility. # 5. Freshdi Warning: Beware of Import-Export Scams At Freshdi.com, we prioritize the safety and security of our users. Unfortunately, the import-export industry is not immune to fraudulent activities. To help you stay vigilant, we have compiled a list of common scam indicators and steps you can take to protect yourself. #### Common Signs of Fraudulent Activities 1. **Unverified Accounts**: Be cautious of accounts that lack verification or have incomplete profiles. Always check for verified badges and complete contact information. 2. **Suspicious Payment Requests**: Scammers often request payments through unconventional methods such as Western Union or cryptocurrency. Always use secure and traceable payment methods. 3. **Too-Good-To-Be-True Offers**: If an offer seems too good to be true, it probably is. Be wary of extremely low prices or unrealistic promises. 4. **Lack of Documentation**: Legitimate transactions should always be accompanied by proper documentation, including invoices, shipping details, and contracts. Avoid deals that lack these essentials. 5. **Pressure Tactics**: Scammers may use high-pressure tactics to rush you into making a decision. Take your time to verify all details before proceeding. #### Major Foreign Trade Frauds to Watch Out For 1. **Advance Payment Scam**: The buyer requests to take goods with a 30% advance payment and promises to pay the remaining 70% later. After you send all the goods with proper paperwork, the buyer does not pay the remaining amount. This scenario often happens due to negligence in maintaining a proper system. Both advance and after-payment transactions occur in the export-import business. To avoid this, follow a proper system and ensure trust in the other party. 2. **LOI (Letter of Intent) Scam**: Fraudsters may place large orders and ask you to fill out a vendor registration form, requiring a payment (e.g., Rs. 70,000) to confirm the order. Once you pay, the amount is gone forever. Always verify the legitimacy of such requests. 3. **Email Scams**: Fraudsters may approach you through professional-looking emails, asking for an upfront payment to start a deal. Always cross-check and verify before making any payments. 4. **Letter of Credit Scam**: The buyer might propose a payment structure of 30% advance, 60% LC (Letter of Credit), and 10% after receiving the goods. This can lead to the final 10% remaining unpaid. Insist on 30% advance payment with 70% LC to avoid such issues. 5. **Online World Scam**: Be cautious of fake websites, posts, and social media ads offering well-known products at unusually low prices. Always verify the authenticity of online sources. #### Additional Tips to Avoid Scams 1. **Research Thoroughly**: Before engaging in any international trade transaction, thoroughly research the companies or individuals you are dealing with. Check their reputation, read reviews, and verify their information. 2. **Verify Product Legality**: Ensure the legality of the products you are interested in importing/exporting. Check for patents, trademarks, and copyrights, and ensure the products are not counterfeit. 3. **Be Wary of Unusual Payment Requests**: Be cautious of any unusual payment requests, such as requests for cash payments or through third-party intermediaries. Use secure payment methods and avoid making payments before verifying the legitimacy of the transaction. 4. **Question Too-Good-To-Be-True Offers**: Be skeptical of offers that seem too good to be true, such as unusually low prices or high profits. Such offers may be signs of a scam. 5. **Check Product Quality**: Ensure that the products you import/export meet the necessary quality standards and that the supplier can provide high-quality goods. 6. **Read Contracts Carefully**: Thoroughly review any contracts or agreements before signing and ensure you fully understand the terms and conditions. 7. **Protect Sensitive Information**: Avoid sharing sensitive information, such as bank account details or trade secrets, with anyone you do not fully trust. 8. **Work with Reputable Companies**: Collaborate with reputable companies and avoid dealing with unclear or unverified businesses. 9. **Stay Informed**: Keep up-to-date with the latest news and trends in international trade, and learn about common scams and frauds in the import-export industry. 10. **Trust Your Instincts**: If something feels off or suspicious, trust your instincts and proceed with caution. If you are unsure about a transaction or agreement, seek advice from experts. #### Overcoming Foreign Trade Frauds 1. **Payment**: Avoid advance payments without proper verification. Use secure payment methods like letters of credit and ensure all paperwork is in order. 2. **Sample Orders**: Request samples before placing full orders to verify product quality. 3. **Country Visit**: If feasible, visit the partner’s location or use third-party verification services. 4. **Price Caution**: Be wary of offers with unusually low prices. Verify the legitimacy of such deals. 5. **Internet Research**: Conduct thorough research on the internet to verify all details before proceeding with any transaction. #### How to Report Suspicious Activities If you encounter any suspicious activities or accounts, please report them immediately. Your vigilance helps us maintain a safe and trustworthy platform for everyone. **Report a Scam**: To report a scam on Freshdi.com, please visit the product/RFQ post or the business page of the buyer or supplier. Click the report icon and fill in the required information and evidence for us to review. At Freshdi.com, we prioritize the safety and security of our users. Unfortunately, the import-export industry is not immune to fraudulent activities. To help you stay vigilant, we have compiled a list of common scam indicators and steps you can take to protect yourself. #### Common Signs of Fraudulent Activities 1. **Unverified Accounts**: Be cautious of accounts that lack verification or have incomplete profiles. Always check for verified badges and complete contact information. 2. **Suspicious Payment Requests**: Scammers often request payments through unconventional methods such as Western Union or cryptocurrency. Always use secure and traceable payment methods. 3. **Too-Good-To-Be-True Offers**: If an offer seems too good to be true, it probably is. Be wary of extremely low prices or unrealistic promises. 4. **Lack of Documentation**: Legitimate transactions should always be accompanied by proper documentation, including invoices, shipping details, and contracts. Avoid deals that lack these essentials. 5. **Pressure Tactics**: Scammers may use high-pressure tactics to rush you into making a decision. Take your time to verify all details before proceeding. #### Major Foreign Trade Frauds to Watch Out For 1. **Advance Payment Scam**: The buyer requests to take goods with a 30% advance payment and promises to pay the remaining 70% later. After you send all the goods with proper paperwork, the buyer does not pay the remaining amount. This scenario often happens due to negligence in maintaining a proper system. Both advance and after-payment transactions occur in the export-import business. To avoid this, follow a proper system and ensure trust in the other party. 2. **LOI (Letter of Intent) Scam**: Fraudsters may place large orders and ask you to fill out a vendor registration form, requiring a payment (e.g., Rs. 70,000) to confirm the order. Once you pay, the amount is gone forever. Always verify the legitimacy of such requests. 3. **Email Scams**: Fraudsters may approach you through professional-looking emails, asking for an upfront payment to start a deal. Always cross-check and verify before making any payments. 4. **Letter of Credit Scam**: The buyer might propose a payment structure of 30% advance, 60% LC (Letter of Credit), and 10% after receiving the goods. This can lead to the final 10% remaining unpaid. Insist on 30% advance payment with 70% LC to avoid such issues. 5. **Online World Scam**: Be cautious of fake websites, posts, and social media ads offering well-known products at unusually low prices. Always verify the authenticity of online sources. #### Additional Tips to Avoid Scams 1. **Research Thoroughly**: Before engaging in any international trade transaction, thoroughly research the companies or individuals you are dealing with. Check their reputation, read reviews, and verify their information. 2. **Verify Product Legality**: Ensure the legality of the products you are interested in importing/exporting. Check for patents, trademarks, and copyrights, and ensure the products are not counterfeit. 3. **Be Wary of Unusual Payment Requests**: Be cautious of any unusual payment requests, such as requests for cash payments or through third-party intermediaries. Use secure payment methods and avoid making payments before verifying the legitimacy of the transaction. 4. **Question Too-Good-To-Be-True Offers**: Be skeptical of offers that seem too good to be true, such as unusually low prices or high profits. Such offers may be signs of a scam. 5. **Check Product Quality**: Ensure that the products you import/export meet the necessary quality standards and that the supplier can provide high-quality goods. 6. **Read Contracts Carefully**: Thoroughly review any contracts or agreements before signing and ensure you fully understand the terms and conditions. 7. **Protect Sensitive Information**: Avoid sharing sensitive information, such as bank account details or trade secrets, with anyone you do not fully trust. 8. **Work with Reputable Companies**: Collaborate with reputable companies and avoid dealing with unclear or unverified businesses. 9. **Stay Informed**: Keep up-to-date with the latest news and trends in international trade, and learn about common scams and frauds in the import-export industry. 10. **Trust Your Instincts**: If something feels off or suspicious, trust your instincts and proceed with caution. If you are unsure about a transaction or agreement, seek advice from experts. #### Overcoming Foreign Trade Frauds 1. **Payment**: Avoid advance payments without proper verification. Use secure payment methods like letters of credit and ensure all paperwork is in order. 2. **Sample Orders**: Request samples before placing full orders to verify product quality. 3. **Country Visit**: If feasible, visit the partner’s location or use third-party verification services. 4. **Price Caution**: Be wary of offers with unusually low prices. Verify the legitimacy of such deals. 5. **Internet Research**: Conduct thorough research on the internet to verify all details before proceeding with any transaction. #### How to Report Suspicious Activities If you encounter any suspicious activities or accounts, please report them immediately. Your vigilance helps us maintain a safe and trustworthy platform for everyone. **Report a Scam**: To report a scam on Freshdi.com, please visit the product/RFQ post or the business page of the buyer or supplier. Click the report icon and fill in the required information and evidence for us to review.

#### Final Reminder Remember to use your best judgment before engaging in any business transaction. Freshdi.com advises you to stay alert and conduct all transactions carefully. Freshdi.com will not be responsible for any losses incurred due to fraudulent activities or misrepresentation by users. Stay vigilant and trade safely!


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Site Map	User Agreement	Privacy Policy	Disclaimer


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#### [**Step 2: Find and Send Quotations to Buying Requests**](https://freshdi.com/buyers) Buyers on Freshdi post **Buying Requests** to specify what products they’re looking for — including quantity, quality standards, and delivery terms.\ Here’s how you can engage effectively: * Browse the **Buying Requests** section or use **AI Matching** to see the most relevant requests for your products. * Review each buyer’s **verification level** and **activity status** (Verified, Active, or Warning Type). * Use your **Freshdi Credits** to send a **quotation** directly to the Buyer. * Include full product details, price, lead time, and trade terms to improve your response rate. 💬 *Note:* Sending quotations to **Verified Buyers** increases your success rate and may make you eligible for **reward credits** if the Buyer doesn’t reply after verification review.

#### [**Step 3: Use ITS to Manage Buyers and Inquiries**](https://freshdi.com/business/buyer-inquiries) The **Inquiry Tracking System (ITS)** is your personal workspace to manage all Buyer communications in one place. * Track your **sent quotations**, **Buyer replies**, and **follow-up messages**. * Filter inquiries by status (Active, In Negotiation, Completed). * Respond quickly to maintain a strong reputation and boost your supplier performance score. * Rate Buyers who don’t reply — this feedback helps improve the platform’s trust system and may qualify you for reward credits. 📈 *Tip:* Consistent follow-ups and professional responses signal reliability to Buyers and enhance your position in AI Matching.

#### [**Step 4: Upgrade to Increase Your Visibility and Results**](https://freshdi.com/membership-pricing) To maximize your exposure and conversion rate, upgrade to a **Premium Supplier Plan**: * **Advance Plan** – Perfect for new or small exporters to test international trading with verified Buyers. * **Superior Plan** – Best for established businesses aiming for top visibility, unlimited posts, and priority listing. By upgrading, you’ll unlock: * More **daily credits** to send quotations and connect with Buyers. * Full access to **Buyer contact details** and profiles. * **Advertising products** to promote your listings and increase reach. * **AI priority matching** with verified, high-intent Buyers. ### [🟢 **Sign up Now**](https://freshdi.com/register?direct-url=aHR0cHM6Ly9mcmVzaGRpLmNvbS8=) > Create your free Supplier account and start showcasing your products to global buyers. ### 🟢[ Find Buyers](https://freshdi.com/buyers) > Access verified buyer requests and connect directly with those looking for your products. ### 🟢 [Post Products](https://freshdi.com/business/products) > Add your products to your store to get discovered by buyers searching on Freshdi. ### [🟢 **Verify Account**](https://freshdi.com/business/verification) > Verify your phone, email, and business license to build trust and receive higher-quality leads. ### 🟢[ Become Premium](https://freshdi.com/membership-pricing) > Upgrade to Premium to reach 300–3,000+ verified buyers monthly, unlock contact credits, and boost your visibility. # 2. How to Sign up Quickly on Freshdi Guideline for Suppliers and Buyers to Sign up Quickly and Conveniently in 1 Minute **1.Register by email** ***Step 1: Complete the basic information about your business*** a. Choose Supplier Account or Buyer Account b. Enter basic information about your business c. Choose your products (for supplier) or products you want to buy (for buyer)

***Step 2:*** a. Click "Next" b. Enter information about your contact details c. Create your password

***Step 3:*** a. Click on " Create free account now" b. Check your email and enter OTP

c. Click on Verfy to successfully sign up on Freshdi.com

**2.Register an account quickly by using Google** After entering your bussiness information, you could sign up on Freshdi by using Google account


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Site Map	User Agreement	Privacy Policy	Disclaimer


Site Map	User Agreement	Privacy Policy	Disclaimer


Site Map	User Agreement	Privacy Policy	Disclaimer


Site Map	User Agreement	Privacy Policy	Disclaimer


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2. **Click on "Verify Business Account"**

3. **Upload your Certificate then Submit**

4. **Verify your work email** a. Enter Your Work Email (With Business Domain)

b. Check your work email and enter OTP

**Notice regarding** Document Verification * Freshdi confirms that the certification documents uploaded by businesses are accurate according to the information provided by the business on the platform. * Freshdi cannot guarantee the legality of all documents. Only authorized parties can validate the legality of documents. * While Freshdi verifies the provided documents, please use your best judgment before engaging in any business transactions. * Freshdi will not be responsible for any losses resulting from fraudulent activities or inaccurate representations by users. Stay vigilant and conduct all transactions with care.


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2. **Click on "Edit Supplier (Buyer) Profile"**

3. **Complete your profile** a. Upload your profile image b. Enter your basic information: Name, Email, Country, Phone Number, Title Position,...

4. **Complete your company profile** **a. Upload your company logo** **b. Enter your company information: Company name, Country, Phone Number, Business Registration ID, Fax,...** **c. Choose your interest categories**

d. Choose your business type e. Enter company information: Year Established, Number of Employees, Annual Sales Revenue, Company website, Export History, Company Address, Company Description

After completing your account profile, click "Save" to save your information.


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2. **Select "List Your Product" to access your product listing management page**

1. **On this page, you can select "Create Product" to create a new listing, or manage your existing product listings** ![Click on Create Product](https://images.tango.us/workflows/aaa9ad8e-f4ca-4428-947b-bfb557c0826e/steps/13a4106a-42e4-4e8e-ad89-3f8e5a7f0371/3d4d8c97-19dc-43a3-94f5-c7d0cf786263.png?mark-x=1154\&mark-y=198\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yMTYmaD02MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 4. **Fill in product listing information**

**After filling in all product information, select "Save" to save the listing.**


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2. **Click "Inquiry Received" to view and manage all incoming product inquiries**

3. **Click on Inquiry you want to view detail**

4. **Click on "Add buyer contact" for adding connection**

5. **Click on "Chat now" for opening chat with buyer on Freshdi**


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* Click on “Send Quotation” or “Get contact” to connect the buyer. You can list your products [here](https://business.freshdi.com/products), which will be forwarded to the buyers of your products. Buyers who find your offer interesting will get in touch with you. Make sure you regularly upload and update your product information and pricing. ***


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2. **Find potential Buying Lead and start to send quote**

Following AI-generated quote suggestions, you have the option to apply, recreate, or delete them.

**3. After completing all the required information, press "Send quotation" to send the quote.** To manage your sent quotes, please visit


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2. **Click on "Quotation sent" from the menu to go to your quotation management page.**

3. **At the "Quotation Sent" page, you can manage all the quotations you have sent to Buyers**


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Site Map	User Agreement	Privacy Policy	Disclaimer

{% endtab %} {% tab title="Inactive Buyer" %} **Inactive Buyer** This buyer hasn’t been active on Freshdi for a while. The **chance of getting a reply is low**, and **credits won’t be refunded** if you don’t receive a response.

{% endtab %} {% tab title="Low-rated Buyer" %} **Low-rated Buyer** This buyer has a **low trust or performance rating** based on previous activity. You can still contact them, but **Freshdi will not refund credits** if there’s no reply.

{% endtab %} {% endtabs %} **c. Can I still send a quotation to an unverified or inactive Buyer?** Yes, you can — but please note: * The system will **warn you before sending**. * **Reward credits will not be refunded** if no reply is received. * We recommend prioritizing **Verified Buyers** for better results. **d. What is a “Verified Buyer” on Freshdi?** * A **Verified Buyer** is one who has completed verification of at least one business credential — such as **email, phone number, work contact, or business document** — and is **not included in any warning types** (Unverified, Inactive, or Low-rated). * These buyers have been reviewed and confirmed by Freshdi, meaning they are **active, trustworthy, and eligible for reward credit policies**. * When you contact a Verified Buyer, **no warning message will appear**, and your quotation or message is more likely to receive a genuine response. **e. Do I receive reward credits if a Verified Buyer doesn’t reply?** * Yes. If you send a quotation to a **Verified Buyer** and they don’t reply within the review period, you will be **invited to rate that Buyer**. * After you submit your rating, **Freshdi Customer Success** will contact you to request a few verification details related to your quotation and interaction. * Once the information is confirmed as valid, you will **receive 1 reward credit** as compensation for your verified activity. **d. How are reward credits processed?** At the current stage, reward credits for non-responsive Verified Buyers are **handled manually**.\ Please contact Freshdi CS via the **“Contact Us”** page — our team will verify and issue your reward credit. **e. Why doesn’t Freshdi refund credits for unverified or inactive buyers?** * To ensure fairness and encourage verified trade activity, Freshdi only rewards interactions with **verified and active Buyers**. * Sending to unverified or inactive Buyers is allowed, but at your discretion — and credits used in those cases **cannot be refunded**. **f. How can I improve my success rate when contacting Buyers?**


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Column	Description
Company Name	The registered or trading name of the lead’s company.
Full Name	The name of the main contact person from the company.
Position	The job title or role of the contact person (e.g., Purchasing Manager, Sales Director).
Email	The business email address of the contact person. This column is required but can be blank.
Country Code	The country or region code (ISO Alpha-2 format, e.g., US, VN, TH).
Phone Number	The contact phone number of the lead, including the country code if available.
Source	The origin of the lead (e.g., “Trade Show”, “Other B2B Platform”, “Social Media”).
Import History	Notes about how or when the lead was imported (e.g., “Imported on 2025-11-01”, “From CRM System”).
Categories	The product categories or industries the lead is interested in (e.g., “Rice”, “Coffee”, “Spices”).
Company Website	The company’s official website URL.

### 1.3. CSV Import Considerations Before importing, review the following: * The first line of your CSV must include the column headers. * The Email column is required to avoid duplicates and help identify existing leads. * CSV headers aren’t case-sensitive. * The file size limit is 10 MB per import. You can use multiple files if needed. * Only UTF-8 encoded CSV files are supported. > ⚠️ Important: Avoid uploading lists of unsolicited or purchased contacts. Always ensure your leads have shown prior business interest or consent to be contacted. ### 1.4. Import Existing Leads Using the CSV File You can upload a CSV file to add or update leads in your ITS account. Steps: 1. From your ITS dashboard, go to Leads → Import File. 2. Click Upload CSV File and select your lead list. 3. Optional: * Check “Overwrite existing leads” to update leads with matching email addresses. * Add tags to organize imported leads (e.g., “Q4Campaign”, “TradeShow2025”). 4. Click Import Leads. 5. Once uploaded, you’ll see all leads appear in your lead list. You can start tracking activities, marking replies, and sending quotations right away. > 💡 Tip: Duplicate leads (same email or phone) will be skipped during import. Only the most recent entry is kept. *** ## 2. Add leads manually If you only have a few leads or want to add new ones individually, click **“Add Lead”** from your ITS dashboard (Buyer Inquiry).

Fill in the necessary details including **buyer name, company, country, email, product interest, and message**.

You can also choose source (e.g., “Social media” or “Other B2B Platforms”) to help organize and track your leads. After saving, your new lead will instantly appear in your ITS list, where you can **follow up, update status, track replies, and send quotations** — just like imported leads.


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A Confirmed Buying Lead is a verified purchase request that has been manually reviewed and validated by the Freshdi team before being shared with suppliers. This process helps ensure that you receive higher-quality leads with real buying intent instead of unqualified or suspicious inquiries. When a buying lead is marked as “Confirmed,” it means: **1. Buyer has been directly contacted by Freshdi** Our verification team speaks directly with the buyer to confirm the authenticity of the request and validate that the inquiry comes from a real business, not automated or low-quality sources. **2. Active buying intent is verified** The buyer confirms that they are actively sourcing the product and are ready to communicate with suppliers for quotations, negotiations, or further discussion. **3. Key order details are reviewed** Freshdi reviews important information such as product specifications, estimated order quantity, target pricing expectations (if available), and sourcing timeline to ensure clarity and relevance. **4. Quality screening is completed** Each lead is screened to remove unclear, incomplete, low-intent, or suspicious requests. This helps reduce wasted time and improves your chance of converting leads into real business opportunities. #### Important Notes for Suppliers While Freshdi verifies buyer intent and request quality, a Confirmed Buying Lead does not guarantee a completed transaction. Pricing, order volume, and final deal outcomes depend on direct negotiation between you and the buyer. We recommend conducting your own due diligence before finalizing any business agreement. By prioritizing Confirmed Buying Leads, suppliers can focus on more reliable opportunities, improve response efficiency, and increase the overall success rate of sourcing deals.


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### A. What does “Verification Details” mean? Verification Details show which important identity and business information of a user (Buyer or Supplier) has been checked and confirmed by Freshdi. This system helps both sides quickly understand who they are communicating with and reduces the risk of fake accounts, low-quality users, and unclear business profiles. In simple terms, Verification Details help answer one basic question: “Is this a real business and can I trust this contact to start working with?” ### B. What information does Freshdi verify? Depending on the account type and verification level, Freshdi may verify: #### B1. Business Documents Freshdi reviews official company documents to confirm that the user represents a legally registered business. This step helps prevent fake companies and impersonation. For both Buyers and Suppliers, this means the other party can see that you operate as a real business entity. #### B2. Work Email Freshdi verifies professional business email domains to ensure users are not using temporary or personal email addresses. This helps improve professionalism and trust in business communication. #### B3. Phone Number Phone verification confirms that the account is linked to a real and reachable contact number. This adds accountability and reduces anonymous or unreliable interactions. #### B4. Account Email Ownership This ensures the account owner is real and protects the platform from suspicious activity or unauthorized access. ### C. Why is verification important for both Buyers and Suppliers? Verification helps both sides: * Build trust before starting negotiations * Reduce time spent on low-quality or fake inquiries * Communicate with more reliable partners * Improve response rates and engagement * Increase the chance of successful business cooperation For Buyers, verification increases the chance of receiving serious quotations. For Suppliers, verification increases the chance of working with real purchasing companies. ### D. Does verification guarantee a successful deal? No. Verification confirms identity and basic credibility, but it does not guarantee order volume, pricing, payment terms, or final transaction outcomes. All business agreements are still negotiated directly between Buyers and Suppliers. Freshdi recommends both sides conduct their own due diligence before completing any deal. ### E. How can I improve my verification status? To strengthen your credibility on Freshdi, you should: * Complete all available verification steps * Upload accurate business information * Use a professional company email * Keep your profile updated * Provide clear product or sourcing details {% embed url="" %} Accounts with higher verification levels are more trusted by other users and are more likely to receive quality business opportunities.


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1. **Focus on Verified and Confirmed Buyers** Prioritize buyers with verification badges or Confirmed Buying Leads to improve response rates and deal quality. 2. **Review buyer details before spending credits** Always check verification status, purchase quantity, sourcing timeline, and product compatibility before unlocking contacts or sending quotations. 3. **Send high-quality quotations** Include clear pricing, MOQ, lead time, specifications, and packaging details to increase trust and conversion rates. 4. **Avoid mass or generic outreach** Use credits strategically for personalized communication instead of sending bulk messages. 5. **Track your usage and performance** Monitor which leads perform best and adjust your outreach strategy to maximize return on credit usage. ### 2.5. Important notes about Freshdi Credits * Credits do not guarantee deal success or order confirmation * Credits are used to access platform features, not to purchase products * Final transactions are negotiated directly between buyers and suppliers * Users should perform their own due diligence before closing any deal ***


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Column	Description
Company Name	The registered or trading name of the lead’s company.
Full Name	The name of the main contact person from the company.
Position	The job title or role of the contact person (e.g., Purchasing Manager, Sales Director).
Email	The business email address of the contact person. This column is required but can be blank.
Country Code	The country or region code (ISO Alpha-2 format, e.g., US, VN, TH).
Phone Number	The contact phone number of the lead, including the country code if available.
Source	The origin of the lead (e.g., “Trade Show”, “Other B2B Platform”, “Social Media”).
Import History	Notes about how or when the lead was imported (e.g., “Imported on 2025-11-01”, “From CRM System”).
Categories	The product categories or industries the lead is interested in (e.g., “Rice”, “Coffee”, “Spices”).
Company Website	The company’s official website URL.

*** ### CSV Import Considerations Before importing, review the following: * The first line of your CSV must include the column headers. * The Email column is required to avoid duplicates and help identify existing leads. * CSV headers aren’t case-sensitive. * The file size limit is 10 MB per import. You can use multiple files if needed. * Only UTF-8 encoded CSV files are supported. > ⚠️ Important: Avoid uploading lists of unsolicited or purchased contacts. Always ensure your leads have shown prior business interest or consent to be contacted. *** ### Import Existing Leads Using the CSV File You can upload a CSV file to add or update leads in your ITS account. Steps: 1. From your ITS dashboard, go to Leads → Import File. 2. Click Upload CSV File and select your lead list. 3. Optional: * Check “Overwrite existing leads” to update leads with matching email addresses. * Add tags to organize imported leads (e.g., “Q4Campaign”, “TradeShow2025”). 4. Click Import Leads. 5. Once uploaded, you’ll see all leads appear in your lead list. You can start tracking activities, marking replies, and sending quotations right away. > 💡 Tip: Duplicate leads (same email or phone) will be skipped during import. Only the most recent entry is kept.


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{% endcolumn %} {% column %} **Advance Plan – *****Best for new and small businesses*** If you: * Only have **2–3 products** * Have a **limited budget** * Are **new to B2B platforms** or Freshdi → The **Advance Plan** is a cost-effective way to start connecting with verified buyers, explore the platform, and build your presence without spending too much. {% endcolumn %} {% endcolumns %} {% columns %} {% column width="50%" %}

{% endcolumn %} {% column %} **Superior Plan – *****Best for medium and large exporting bussinesses*** If you: * Have **multiple products** * Already have **export experience** * Have a **sales team** ready to respond to buyers * Want better **product exposure** and more visibility → The **Superior Plan** gives you everything in Advance, plus **1 free advertising product**, better visibility in search results, and priority support from Freshdi’s Customer Care team. {% endcolumn %} {% endcolumns %} ### 2. Advertising Options {% columns %} {% column %} #### **Advertising Products – Promote your key items** If you want to highlight specific products (e.g. best-sellers or seasonal offers), you can purchase **Advertising Product slots** starting at **$100 per product**. These products will appear at the **top of their category**, helping you stand out from other suppliers and get more buyer clicks. 👉 Recommended for sellers who already have a Premium or Superior plan and want to push high-demand products. {% endcolumn %} {% column %}

{% endcolumn %} {% endcolumns %} **Banner Advertising on Freshdi**

Freshdi offers multiple banner placements to boost your brand visibility, including the homepage, category listing pages, and product detail pages. These banners help you stand out, attract more buyer traffic, and promote key products or campaigns. Prices range from **$800 to $2,000 per 30 days**, depending on the position and exposure level. Slots are limited and often fully booked, so early registration is recommended. 👉 To book a banner slot, contact Freshdi via email **** for availability and pricing.


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THÔNG BÁO VỀ QUY ĐỊNH THANH TOÁN & XUẤT HÓA ĐƠN

NOTICE ON PAYMENT & INVOICE REGULATIONS

*** **Kính gửi Quý Khách hàng,** ***Dear Valued Customers,*** Nhằm đảm bảo việc xuất hóa đơn đúng quy định và hỗ trợ hạch toán, đối chiếu thanh toán thuận tiện, kính mong Quý khách lưu ý các quy định thanh toán sau: *To ensure proper invoicing and smooth accounting and reconciliation, please kindly take note of the following payment regulations:* *** ### **I. KHÁCH HÀNG TRONG NƯỚC (VIỆT NAM)** #### ***I. FOR DOMESTIC CUSTOMERS (VIETNAM)*** 1. Quý khách vui lòng chuyển khoản từ tài khoản có tên trùng khớp với tên ghi trên hóa đơn.\ *Please make the payment from a bank account under the same name as shown on the invoice.* 2. Trường hợp muốn xuất hóa đơn tên công ty, Quý khách vui lòng chuyển khoản từ tài khoản ngân hàng mang tên công ty đó.\ *If you request the invoice to be issued under a company name, please ensure payment is made from the company's bank account.* 3. Nếu thanh toán từ tài khoản cá nhân, chúng tôi sẽ xuất hóa đơn theo tên cá nhân của người chuyển khoản.\ *If payment is made from a personal account, the invoice will be issued under the name of that individual.* 4. Khách hàng trong nước không thể thanh toán qua PayPal hoặc các cổng thanh toán quốc tế.\ *Domestic customers are not allowed to use PayPal or international payment gateways.* *** ### **II. KHÁCH HÀNG QUỐC TẾ (THANH TOÁN BẰNG NGOẠI TỆ)** #### ***II. FOR INTERNATIONAL CUSTOMERS (FOREIGN CURRENCY PAYMENTS)*** 1. Chúng tôi chấp nhận thanh toán bằng ngoại tệ (ví dụ: USD) qua các phương thức sau:\ *We accept foreign currency payments (e.g., USD) via the following methods:* * Chuyển khoản ngân hàng quốc tế (SWIFT/TT)\ *International bank transfer (SWIFT/TT)* * Stripe 2. Nếu Quý khách muốn xuất hóa đơn tên công ty, vui lòng thanh toán từ tài khoản mang tên công ty.\ *If the invoice is to be issued under a company name, payment must be made from the company’s account.* 3. Trường hợp thanh toán bằng tài khoản cá nhân, hóa đơn sẽ được xuất theo tên người thanh toán.\ *If payment is made from a personal account, the invoice will reflect the name of the payer.* *** ### **III. NGUYÊN TẮC CHUNG** #### ***III. GENERAL PRINCIPLES*** 1. Nguyên tắc "Thanh toán từ tài khoản nào – xuất hóa đơn theo tên đó" là quy định chuẩn trong kế toán để đảm bảo tính minh bạch và tuân thủ quy định thuế.\ *“The account name used for payment will be the name shown on the invoice.” This is a standard accounting principle to ensure transparency and tax compliance.* 2. Trường hợp có yêu cầu đặc biệt (ví dụ: người khác thanh toán hộ, thay đổi tên hóa đơn...), Quý khách vui lòng thông báo trước khi thanh toán để được hỗ trợ xử lý.\ *For any special requests (e.g., third-party payments or invoice name changes), please inform us before making payment so we can assist you accordingly.* *** **Trân trọng cảm ơn sự hợp tác của Quý khách.**\ ***Thank you for your cooperation.***


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* Click on "Open Invoice & Pay with Crypto" to make the payment. Once completed, return and enter you invoice number for checking.

**2.3.** If you use wire tranfers for payment, click on Wire Tranfer option and start to full-fill the information to make Proforma Invoice. Then click on Make payment

* Start to download your Proforma Invoice * And follow the payment instruction for next step **Step 3**: After successful payment, click on [Membership](https://freshdi.com/business/membership) to enter the payment information management page. **Tip:** Please take a screenshot of your "Subscription ID" and save it for your records. This will help us assist you if you encounter any issues. **Step 4:** On this page, you can manage transactions with Freshdi, download invoice information, and cancel auto-renewal if desired.


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An Advertising Product Post is a paid promotion feature on Freshdi that allows suppliers to highlight specific products and place them in high-visibility positions across the platform. Instead of relying only on organic exposure, advertising helps your product appear more frequently in front of active buyers who are searching for similar items. This feature is designed to increase product visibility, buyer engagement, and lead generation. ### 2. What are the benefits of advertising your products? Advertising Product Posts help you: * Increase product exposure to more buyers * Appear in priority display positions * Attract higher-quality and more targeted inquiries * Improve brand visibility on Freshdi * Generate more qualified business leads For competitive categories, advertising gives your products an advantage over standard listings. ### 3. Who can use Advertising Product Posts? If you are a Premium Supplier, your membership plan may already include 1 free advertising product slot, depending on your plan type. If you want to promote more products, you can purchase additional advertising slots. ### 4. How can suppliers get Advertising Product Posts? You can own Advertising Product Posts in two ways: 1. Use the free advertising slot included in your Premium plan (if applicable) 2. Purchase additional advertising slots at $199 per product by clicking button below.

Button

To activate advertising, simply follow instruction here: {% file src="/files/pJDrPPYa0Qtx9B5HUfZ3" %} ### 5. Where will promoted products appear? Your advertised products may be displayed in: * Priority positions in relevant product category pages

* Featured sections in buyer details page

* High-traffic discovery areas across the platform This placement helps your products gain maximum exposure to active buyers. ### 6. What information is included in an Advertising Product Post? An Advertising Product Post typically includes: * Product title and main image * Key product specifications * Pricing range or MOQ (if available) * Supplier brand or company name * Call-to-action buttons for buyer contact * Trust indicators such as verification badges Well-optimized content helps attract more serious buyers and improves click-through rates. {% embed url="" %} ### 7. How can I optimize my Advertising Product Post for better results? To maximize performance, we recommend: * Upload high-quality product images * Write clear and accurate product descriptions * Highlight key specifications and competitive advantages * Keep pricing and MOQ transparent when possible * Ensure your company profile and Trustcore are complete You can follow our step-by-step guide here: {% embed url="" %} ### 8. Important tips for better advertising performance * Combine advertising with a high Trustcore and verified profile * Promote products that already have market demand * Regularly update product information * Respond quickly to buyer inquiries Using advertising together with strong profile credibility significantly increases your chances of receiving qualified leads.


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### [🟢 **Sign up Now**](https://freshdi.com/register?direct-url=aHR0cHM6Ly9mcmVzaGRpLmNvbS8=) > Create your free Supplier account and start showcasing your products to global buyers. ### 🟢[ Find Buyers](https://freshdi.com/buyers) > Access verified buyer requests and connect directly with those looking for your products. ### 🟢 [Post Products](https://freshdi.com/business/products) > Add your products to your store to get discovered by buyers searching on Freshdi. ### [🟢 **Verify Account**](https://freshdi.com/business/verification) > Verify your phone, email, and business license to build trust and receive higher-quality leads. ### 🟢[ Become Premium](https://freshdi.com/membership-pricing) > Upgrade to Premium to reach 300–3,000+ verified buyers monthly, unlock contact credits, and boost your visibility. # 8. What is Freshdi Premium Matching? {% embed url="" %} ## 8.1. Overview Freshdi Premium Matching is Freshdi’s core growth service exclusively designed for Premium Suppliers. It combines intelligent buyer matching, priority visibility, lead management tools, professional store features, analytics, and dedicated support into one integrated solution. Premium Matching is not just a lead feature. It is a complete system that helps suppliers connect with the right buyers, increase exposure, manage inquiries efficiently, and improve deal conversion performance. This service is only available to suppliers who meet Freshdi’s Premium standards. ## 8.2. Who can use Freshdi Premium Matching? To ensure high-quality matching and a trusted trading environment, Premium Matching is available only to suppliers who meet the following conditions: * Active Premium Supplier Membership: You must have an active Premium Supplier plan. * Approved at least 3 products must be approved. This ensures your product content quality, category accuracy, and business readiness. * 3\. Business Document Verification: Your company must complete business verification to confirm legal business identity. * 4\. Phone Number and Account Email Verification: These verifications ensure reliable communication and platform security. * 5\. Active Premium Store Profile: Your business page must contain complete company information and product catalog. {% hint style="danger" %} Suppliers who do not meet these requirements will not be eligible for buyer matching and premium traffic exposure. {% endhint %} ## 8.3. What does Freshdi Premium Matching include? Premium Matching provides a complete set of tools and benefits designed to improve supplier performance across the entire sourcing lifecycle. ### a. Daily Credits & Buyer Engagement Tools {% tabs %} {% tab title="1" %} #### Premium Daily Credits Premium Suppliers receive daily credits that can be used to: * Unlock buyer contact details * Send quotations and business offers * Start direct conversations with buyers Credits help ensure that platform interactions remain intentional, serious, and performance-based. {% endtab %} {% tab title="2" %} #### Inquiry Tracking System (ITS) The Inquiry Tracking System centralizes all buyer messages and inquiries in one dashboard. It allows suppliers to: * Track inquiry status * View communication history * Manage follow-ups * Organize buyer conversations efficiently This helps prevent missed leads and improves response management. Premium Suppliers can: * Store up to 999 buyer leads * Filter leads by status, category, activity level * Manage follow-ups and customer pipelines This turns Freshdi into a lightweight CRM tool for daily sales operations. {% endtab %} {% endtabs %} ### b. Premium Matching {% tabs %} {% tab title="1" %} #### Full Access Buyer Profile Premium Suppliers can view complete buyer profiles, including company background, business type, verification status, and sourcing requirements. This transparency allows suppliers to evaluate buyer credibility and purchasing intent before starting communication, helping reduce low-quality inquiries and improve deal efficiency. {% endtab %} {% tab title="2" %} #### Connect with Hot & New Buyers Premium Suppliers receive direct access to newly active buyers and buyers who have recently posted purchase requests. These buyers typically show strong sourcing intent and higher engagement. Early access allows suppliers to respond faster, build relationships sooner, and increase conversion opportunities. {% endtab %} {% tab title="3" %} #### Premium Buyer Connection Suppliers receive priority access to buyers with strong purchasing demand and high platform engagement. These buyers usually: * Purchase more frequently * Have clearer sourcing requirements * Show higher transaction potential {% endtab %} {% tab title="4" %} #### Receive Premium Buyer Matching Freshdi provides curated buyer matches based on product category relevance and supplier business profiles. Instead of browsing large volumes of random requests, suppliers receive targeted buyer opportunities that better match their product offerings and target markets. {% endtab %} {% tab title="5" %} #### Promoted to Potential Buyers Premium Suppliers’ products and store pages are actively promoted to relevant buyers across the platform. This increases visibility, improves engagement, and helps generate inbound interest without relying only on outbound messaging. {% endtab %} {% endtabs %} ### c. Premium Listing {% tabs %} {% tab title="1" %} #### Up to Unlimited Product Posts Premium Suppliers can upload unlimited products without posting limits. This allows suppliers to expand product catalogs, cover more buyer search demand, and improve product discovery opportunities across multiple categories. {% endtab %} {% tab title="2" %} #### Professional Online Store Premium Suppliers receive a professional business page that acts as their official storefront on Freshdi. This page showcases company information, certifications, product catalogs, and brand identity, helping suppliers build trust and credibility with buyers. {% endtab %} {% tab title="3" %} #### Weekly Performance Summary with Insights Report Premium Suppliers receive weekly performance reports showing key metrics such as views, clicks, inquiries, and buyer engagement. These insights help suppliers understand what is working, identify improvement opportunities, and optimize their sales and marketing strategy. {% endtab %} {% tab title="4" %} #### High Priority Listing Premium Listings appear higher in search results and buyer feeds compared to standard listings. This priority placement improves product exposure and increases the chance of attracting buyer attention. {% endtab %} {% tab title="5" %} #### Pro Analytics Tracking Advanced analytics tools allow suppliers to track product performance, buyer activity, and traffic behavior. This helps suppliers make data-driven decisions and continuously optimize store and product performance. {% endtab %} {% endtabs %} ### d. Support & Optimization {% tabs %} {% tab title="1" %} #### Priority Support from the Freshdi Sales Team Premium Suppliers receive priority assistance from the Freshdi Sales Team, including faster response times, account support, feature activation assistance, and business consultation. This ensures issues are resolved quickly and business operations remain smooth. {% endtab %} {% tab title="2" %} #### Assistance Optimizing Store and Product Content Freshdi experts provide hands-on support to help suppliers optimize product listings and store presentation. This includes guidance on images, descriptions, keywords, layout, and content structure to improve buyer engagement and conversion rates. {% endtab %} {% endtabs %} ## 8.4. Why should suppliers choose Premium Matching? Premium Matching helps suppliers: * Connect with verified and high-intent buyers * Increase inbound inquiries * Improve conversion performance * Save time on manual sourcing * Manage leads professionally * Scale business more efficiently It is designed for suppliers who want serious growth and long-term business opportunities on Freshdi. ## 8.5. How to use Premium Matching effectively **a. Keep product and business information updated** Regularly update product listings and business profiles to improve matching accuracy, maintain ranking performance, and avoid losing traffic caused by outdated or incomplete information. **b. Take action after receiving Premium Buyer Matching emails** When receiving matched buyer notifications, review buyer profiles carefully and prioritize high-potential buyers based on sourcing demand, order volume, and matching score. Respond quickly with clear quotations to maximize conversion opportunities.

* **Focus on Verified and Confirmed Buyers** Prioritize buyers with verification badges or Confirmed Buying Leads to improve response rates and deal quality. * **Review buyer details before spending credits** Always check verification status, purchase quantity, sourcing timeline, and product compatibility before unlocking contacts or sending quotations. * **Send high-quality quotations** Include clear pricing, MOQ, lead time, specifications, and packaging details to increase trust and conversion rates. * **Avoid mass or generic outreach** Use credits strategically for personalized communication instead of sending bulk messages. * **Track your usage and performance** Monitor which leads perform best and adjust your outreach strategy to maximize return on credit usage. **c. Always provide buyer reviews and feedback** Sharing feedback helps improve matching quality, strengthens marketplace trust, and contributes to a healthier business ecosystem. Consistent feedback also helps the system deliver better buyer matches over time. ## 8.6. FAQs

How long does the Premium Matching Program last?

The Premium Matching Program remains active as long as your Premium Supplier subscription is valid and your account continues to meet Premium Listing and verification requirements. If your Premium membership expires or your Premium Listing is removed, access to Premium Matching features may be paused.

When does Premium Matching start after activation?

Premium Matching usually starts shortly after: * Premium subscription payment is confirmed * Premium Listing is approved * Required verification steps are completed Once activated, matching and promotion features operate automatically.

How can I optimize Premium Matching performance?

To get the best results from the program, suppliers should: * Keep Premium Listings updated with clear product titles, images, and specifications * Focus on core product categories for better matching accuracy * Respond quickly to buyer inquiries * Maintain a high Trustcore and verified account status * Use Premium Credits strategically on high-intent buyers Well-optimized accounts receive better matching quality and higher engagement.

How can I optimize Premium Listing performance?

Strong Premium Listings improve visibility and matching quality. Suppliers should: * Use high-quality product images * Write clear and accurate descriptions * Include MOQ, pricing range, and lead time when possible * Select correct categories and attributes * Update listings regularly

Does the Premium Matching Program guarantee orders or sales?

No. The program improves buyer quality, visibility, and engagement, but it does not guarantee deal closure or order volume. Final negotiations, pricing, payments, and transaction agreements are handled directly between buyers and suppliers.

What happens if I do not receive buyer matches?

Matching volume depends on market demand, product category competitiveness, and listing quality. If results are limited, suppliers are encouraged to optimize their listings, update profile information, and contact Freshdi Support for optimization assistance.

Can I cancel the Premium Matching Program?

Premium Matching is part of the Premium Supplier subscription. If the Premium plan is canceled, Premium Matching features will be deactivated at the end of the billing cycle.


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Freshdi AI — known as **Vivian**, the world’s first AI sourcing agent for agriculture and food trade — is designed to help suppliers connect with the right buyers faster and more effectively. Vivian continuously analyzes global buyer behavior, product demand trends, and your own listings to automatically suggest the most relevant leads for your business. Instead of manually searching through dozens of profiles or RFQs, suppliers using Freshdi AI receive curated buyer suggestions based on real-time data. Vivian also helps you stay visible in buyer search results, prioritizing complete and verified profiles, and rewarding active engagement. With Vivian, suppliers can reduce time spent on guesswork and focus more on communication, closing deals, and scaling exports — all while having a digital sourcing assistant working behind the scenes, 24/7. ***Learn more about Vivian*** {% embed url="" %}


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How Vivian help you create product listings faster

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## 3. Product illustration * **Quantity:** A minimum of 3 to 6 images is required per product, encompassing the primary image, multiple perspectives, and distinctive product details. * **Resolution:** High-resolution images with a minimum dimension of 800x800 pixels are essential for clarity and visual impact. * **Format:** Image files must be submitted in JPG or PNG format. * **Quality:** All images should be sharp, clear, and free from blurriness or other imperfections.

## 4. Technical Specifications (Attribute) * **Core Attributes:** Encompass essential product characteristics such as dimensions, weight, color, and composition. * **Technical Specifications:** Detail pertinent technical parameters relevant to the product. * **Example:**

## 5. Unit, Currency, and Product Price * **Units of Measurement:** Employ appropriate units of measurement for each product, including but not limited to metric tons (MT), kilograms, or container dimensions (20ft/40ft). * **Currency:** All prices must be quoted in United States Dollars (USD). * **Pricing:** Provide accurate and current selling prices for each product. Prices should be specified per unit (e.g., $/kg). Clearly indicate minimum and maximum order quantities. * **Promotions:** Detail any applicable promotions, discounts, or special offers with clarity. * **Example:**

## 6. Classification and labels * **Categorization:** Assign each product to the most suitable category within the product taxonomy. For example, classify dried bananas under the "Dried Fruit" category with a specific subcategory of "Dried Banana." * **Keywords:** Optimize product discoverability by incorporating relevant keywords or tags. For instance, the product "Dried Banana" could be associated with tags such as "banana," "dried fruit," "snack," and "healthy." ## 7. Rules for Posting product information * **Accuracy:** All product information must be current, accurate, and truthful. * **Consistency:** Maintain a consistent style, format, and tone across all product content. * **Copyright Compliance:** Adhere to copyright laws by using only original content or properly licensed images and text. Obtain necessary permissions for any externally sourced materials. ## 8. Inspection and approval * **Review:** Examine all details and images prior to publication. * **Management Approval:** Final approval for all product content must be obtained from Freshdi management before dissemination. * **Product Approval Time:** within 24h


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***


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# 2. How do I manage & track my referrals and earnings? After successfully registering as a Freshdi partner, we will provide you with a referral code and enable the "Affiliate" management section on your Freshdi account. Below is a guide to help you access

Log in & Click on your Avatar on Freshdi

Click on Affiliate below the menu column

Here is the link containing the referral code provided to you by Freshdi.
You can directly share this link with your customers if you prefer not to add details for your campaigns.

\*Only accounts that have been registered as partners will be able to see this section.

You can customize your link here if you want to add a campaign to your referral link.

Then Copy Your Own Referral Link after add campaign

This is the dashboard where you can view both an overview and detailed information
about your referred customers.

You can see how many users have signed up through your referral link.

You can see how many paid users have signed up through your referral link.

Please note: We only calculate commission based on paid customers acquired through your referral channel, not from all customers on Freshdi.

This is the detailed view, where you can track the specific status of each of your referred customers.

You can adjust the time range to view your performance and results for specific periods.

This is Subscription Dashboard where you can check details of your customer plan status

Number of Paid Plan transfered from Your Customer

***


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# Credit Update ### We’re updating our membership & credit system From June 24th, 2026, we’re updating our membership plans and credit system. This change isn’t about charging more — it’s about helping you spend your credits where they matter most. Here’s why:

### Better matching with Freshdi AI Use credits to send a quote and unlock the buyer's full insight at the same time. {% columns %} {% column %} **Free – $0** * Credits: **None** * Buyer's Insights: **No access** * Quotes: Up to 5 daily * Store: Basic, up to 10 products {% endcolumn %} {% column width="33.33333333333333%" %} **Advance – $599 / 6 months** * Credits: **50/day** * Buyer's Insights: Full access (4–50 insights/day depending on buyer verification) * Store: Standard, up to 100 products * Ads: 1 ad slot {% endcolumn %} {% column width="33.33333333333333%" %} **Superior – $799 / 6 months** * Credits: **300/day** * Buyer's Insights: Full access (25–300 insights/day depending on buyer verification) * Store: Premium, unlimited products * Ads: 2 ad slots {% endcolumn %} {% endcolumns %} ### Before and after the credit update Same price, same quote limits. Advance now gets 50 daily credits (up from 10) and Superior gets 300 (up from 100). Credits are now based on buyer verification level, giving you more flexibility to focus on verified buyers. {% columns %} {% column %}

{% endcolumn %} {% column %}

{% endcolumn %} {% endcolumns %} ### More verified, stronger buying signals Credit costs increase with a buyer’s verification level, giving you flexibility in the buyers you choose to connect with.

For example:

### Ready to get started? [View full plan details and choose the strategy that fits your sourcing pipeline >](https://freshdi.com/membership-pricing)


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# Non-Compliance Classification and Penalty measures # Non-Compliance Classification and Penalty measures

Describe	Non-compliance	Handling Non-compliance	Processing time
Compliance	Normal operation	Normal operation	Normal operation
Minor non-compliance	First non-compliance	Warning + edit request	Instant + with notification
Minor non-compliance	Second non-compliance	Warning + content deletion	Instant + with notification
Minor non-compliance	3rd non-compliance	Warning + 7-day account suspension	Instant + with notification
Minor non-compliance	4th non-compliance	Warning + 14-day account suspension	Instant + with notification
Medium non-compliance	First non-compliance	Warning + edit request	Instant + with notification
Medium non-compliance	Second non-compliance	Warning + content deletion	Instant + with notification
Medium non-compliance	3rd non-compliance	Warning + 10-day account suspension	Instant + with notification
Medium non-compliance	4th non-compliance	Warning + 1-month account suspension	Instant + with notification
High non-compliance	First non-compliance	Warning + edit request	Instant + with notification
High non-compliance	Second non-compliance	Warning + 1-month account suspension	Instant + with notification
High non-compliance	3rd non-compliance	Warning + 3-month account suspension	Instant + with notification
Severe non-compliance	First non-compliance	Warning + 3-month account suspension	After 2-3 days of discovery and evidence verification => decision announcement
Severe non-compliance	Second non-compliance	Warning + indefinite account suspension	After 2-3 days of discovery and evidence verification => decision announcement

**Evidence:** All require proof by **photo/video and time verification** to prove compliance or non-compliance to have appropriate handling method # Types of non-compliance 1. **Posting includes posts, products and booth information**

No.	Types of non-compliance	Level of non-compliance
1.1	Insert contact in content and image	Medium level non-compliance
1.2	Promote/Spam services	High level non-compliance
1.3	Circumventing posting rules (e.g. inserting blank characters into required fields, meaningless content)	High level non-compliance
1.4	Posting illegal or restricted products; involvement in money laundering, fraud, or other unlawful activities	Severe non-compliance

2. **Verify account (especially business document)**

No.	Types of non-compliance	Level of non-compliance
2.1	Uploaded images/files do not match the information posted on the business information	High level non-compliance
2.2	Upload image/file is blurry	Minor non-compliance
2.3	Upload image/file does not meet requirements	Medium level non-compliance
2.4	Upload duplicate image/file with another account	Medium level non-compliance

3. **Send quotation**

No.	Types of non-compliance	Level of non-compliance
3.1	Insert contact in content	Medium level non-compliance
3.2	Circumventing posting rules (e.g. inserting blank characters into required fields, meaningless content)	High level non-compliance
3.3	Spam/Promotion services	High level non-compliance

4. **User interaction (chat)**

No.	Types of non-compliance	Level of violation
4.1	Use of impolite language	Severe non-compliance
4.2	Personal insults	Severe non-compliance
4.3	Spam/Promotion services	High level non-compliance
4.4	Actions of profiteering, defrauding partners, blackmailing	Severe non-compliance

5. **Interaction between users and Freshdi**

No.	Types of non-compliance	Level of non-compliance
5.1	Abuse of Freshdi's benefit-related policies	Severe non-compliance

6. **Report violations**

No.	Types of non-compliance	Level of non-compliance
6.1	False reporting	High level non-compliance

# Penalties for Store Data Fraud on Freshdi.com ## I. Definition of Store Data Fraud Store data fraud refers to the fraudulent activities of platform members who fabricate data such as clicks, inquiries, orders, reviews, and followers, in order to manipulate product visibility or seek platform incentives. These actions lead to misinformation regarding products and services, causing confusion for consumers and market disruption. ## II. Types of Store Data Fraud 1. **False Interactive Transactions:** This refers to actions where members manipulate their own or others' accounts, use third-party click farms, or collude with others to artificially inflate interaction data such as product clicks, inquiries, orders, and reviews. The goal of these actions is to increase product exposure and traffic share unfairly. 2. **False Popularity:** This occurs when members falsify data related to popularity metrics such as audience numbers and followers. These activities are intended to inflate the popularity or ranking of their live channels or stores, misleading consumers and gaining undue traffic and exposure on the platform. 3. **Other Traffic Fraud:** This category includes other fraudulent practices that involve illegitimate transactions or marketing methods to obtain undeserved benefits. Examples include manipulating transactions, traffic shares, and obtaining unwarranted platform incentives. ## III. Penalties and Enforcement Steps 1. **Penalties for Store Data Fraud:** Freshdi.com will take corrective actions against members found engaging in data fraud by removing any false data and delisting or deleting fraudulent product listings in accordance with the platform’s rules.Depending on the severity of the fraud, Freshdi.com reserves the right to implement the following measures: * Restricting the rights and privileges of the member’s store. * Prohibiting the member from participating in marketing activities. * Issuing formal warnings. * Applying penalty points to the store’s account. * Permanently closing the member’s account. 2. **Steps for Penalty Enforcement:** (1) Freshdi.com will identify data fraud through site inspections, user reports, and other relevant sources.\ (2) Freshdi.com will impose penalties on accounts involved in data fraud, including restricting account features or permanently closing the account.\ (3) The platform will eliminate all abnormal data identified during the inspection process.\ (4) In cases of severe fraud, Freshdi.com will notify the member of specific infractions and penalties via email or other communication channels. The seller’s associated privileges and rights on the platform will be revoked during this time. ## IV. Miscellaneous 1. Freshdi reserves the right to update and amend these rules in accordance with changes in laws, regulations, or operational requirements. Revised rules will come into effect after the expiration of a public notice period. 2. These rules are part of the broader regulatory framework established by Freshdi.com. In case of discrepancies between these rules and other Freshdi.com policies, these rules will take precedence. Any matters not covered herein will be governed by other applicable Freshdi.com policies. # Safety & Scam Awareness # Quick Info: Safety & Scam Awareness ### **1. Does Freshdi participate in negotiations or transactions between Buyers and Suppliers?** No. Freshdi is a global B2B platform that **only provides tools for connection, communication, and verification support**. Freshdi **does not participate in negotiations**, does not guarantee product quality, and does not get involved in payments, contracts, delivery, or dispute resolution between two parties. All business decisions must be made independently by the Buyer and Supplier. ### **2. Does verification on Freshdi guarantee that a Buyer or Supplier is 100% safe?** No. Freshdi’s verification helps increase transparency but **does not guarantee absolute safety** and cannot detect all risks. Verification levels reflect information provided by users but **do not replace your due diligence**.\ Even verified users can still be *new*, *inexperienced*, or *not fully validated*. ### **3. What are common signs of scammers on B2B marketplaces?** You should be cautious if you encounter: * Urgent requests to close deals quickly * Requests to move to private channels only (Telegram/WhatsApp) and avoid platform communication * Payment methods that are unusual, risky, or non-traceable * Unclear company documents, mismatched details, or refusal to provide proof * Prices that are abnormally low or too good to be true * Pressure to pay deposits without proper verification or samples Freshdi strongly encourages users to review all documents, verify contact information, and request official business certificates before proceeding. ### **4. What should I do if I suspect a profile might be a scammer?** If you notice suspicious behavior, you should: 1. **Stop engaging immediately** – do not send money, documents, or personal/company information. 2. **Report the profile to Freshdi:** You can report in two ways: 1. **Use the report flag icon**\ Click the ⚑ flag icon next to the buyer’s name and upload all related evidence (screenshots, messages, etc.). Our team will start the review process.

2. **Contact Customer Success**\ Go to the [Contact Us](https://freshdi.com/contact-us) form and describe the issue clearly. Our team will reach out to collect more information and follow up with you directly. 3. Provide evidence such as screenshots, invoices, or messages for investigation. 4. Continue communication only after Freshdi reviews the case and provides guidance. Freshdi will block or restrict accounts that show fraudulent activity. Staying alert and reporting early helps us maintain a safe and trustworthy platform for all users. ### **5. Can Freshdi help verify whether a Buyer/Supplier is legitimate?** Freshdi can **review provided documents**, check consistency, and flag potentially unsafe profiles.\ However, Freshdi **cannot confirm the true identity**, financial capability, or trustworthiness of any user. Buyers and Suppliers must perform their own checks using common due diligence methods. ### **6. What should I do before proceeding with a transaction?** Freshdi recommends the following steps: * Request official business registration documents * Confirm phone number and company email domain * Check company address using maps or directories * Ask for product photos, certificates, or previous shipment proofs * Use secure, traceable payment methods * Start with small sample orders if dealing with new partners * Avoid sending sensitive corporate information before trust is established ### **7. What is Freshdi’s disclaimer regarding Buyer–Supplier transactions?** Freshdi provides the platform **“as is”** and **does not guarantee**: * The accuracy of user-provided information * The legitimacy, quality, safety, or performance of any product * The ability of Buyers or Suppliers to complete transactions * The outcome of negotiations, payments, shipping, or contracts * The behavior or intentions of any user on or outside the platform All risks—including fraud, misrepresentation, delays, payment disputes, or product issues—remain solely between the two trading parties. ### **8. What should I do if I believe I’ve been scammed?** If you suspect fraud: 1. **Stop the transaction immediately** 2. Collect all evidence (messages, invoices, receipts, contact logs) 3. **Report directly to Freshdi’s Safety Team** 4. Contact your bank/payment provider to request blocking or reversing the payment if possible 5. Consider reporting to local authorities or trade agencies Freshdi will assist by investigating the account involved, but **cannot refund or compensate** for losses. ### **9. How does Freshdi handle accounts flagged for fraud?** If an account is reported and shows signs of fraudulent activity, Freshdi may: * Block or permanently suspend the user * Restrict access to messaging or posting * Remove listings * Notify affected parties * Request additional verification documents before reinstatement (if eligible) A warning such as: **“This account was blocked for suspected fraud — do not engage.”** will appear to protect other users. ### 10. What happens when I contact different types of buyers **a. Why do I see a warning before sending a quotation?** Freshdi automatically checks the Buyer’s verification and activity status.\ If the Buyer is **Unverified**, **Inactive**, or has a **Low Rating**, the system will display a warning before you proceed. This helps you decide whether to continue contacting them. **b. What are the different Buyer warning types on Freshdi?** {% tabs %} {% tab title="Unverified Buyer" %} **Unverified Buyer** This buyer hasn’t verified their email, phone, or business information. They may not be a confirmed business user, so the **response rate is low** and **reward credits won’t apply** if there’s no reply.