# Non-Compliance Classification and Penalty measures

<table><thead><tr><th width="164">Describe</th><th width="176">Non-compliance</th><th width="193">Handling Non-compliance</th><th>Processing time</th></tr></thead><tbody><tr><td><mark style="color:green;">Compliance</mark></td><td><mark style="color:green;">Normal operation</mark></td><td><mark style="color:green;">Normal operation</mark></td><td><mark style="color:green;">Normal operation</mark></td></tr><tr><td><mark style="color:yellow;">Minor non-compliance</mark></td><td><mark style="color:yellow;">First non-compliance</mark></td><td><mark style="color:yellow;">Warning + edit request</mark></td><td><mark style="color:yellow;">Instant + with notification</mark></td></tr><tr><td><mark style="color:yellow;">Minor non-compliance</mark></td><td><mark style="color:yellow;">Second non-compliance</mark></td><td><mark style="color:yellow;">Warning + content deletion</mark></td><td><mark style="color:yellow;">Instant + with notification</mark></td></tr><tr><td><mark style="color:yellow;">Minor non-compliance</mark></td><td><mark style="color:yellow;">3rd non-compliance</mark></td><td><mark style="color:yellow;">Warning + 7-day account suspension</mark></td><td><mark style="color:yellow;">Instant + with notification</mark></td></tr><tr><td><mark style="color:yellow;">Minor non-compliance</mark></td><td><mark style="color:yellow;">4th non-compliance</mark></td><td><mark style="color:yellow;">Warning + 14-day account suspension</mark></td><td><mark style="color:yellow;">Instant + with notification</mark></td></tr><tr><td><mark style="color:orange;">Medium non-compliance</mark></td><td><mark style="color:orange;">First non-compliance</mark></td><td><mark style="color:orange;">Warning + edit request</mark></td><td><mark style="color:orange;">Instant + with notification</mark></td></tr><tr><td><mark style="color:orange;">Medium non-compliance</mark></td><td><mark style="color:orange;">Second non-compliance</mark></td><td><mark style="color:orange;">Warning + content deletion</mark></td><td><mark style="color:orange;">Instant + with notification</mark></td></tr><tr><td><mark style="color:orange;">Medium non-compliance</mark></td><td><mark style="color:orange;">3rd non-compliance</mark></td><td><mark style="color:orange;">Warning + 10-day account suspension</mark></td><td><mark style="color:orange;">Instant + with notification</mark></td></tr><tr><td><mark style="color:orange;">Medium non-compliance</mark></td><td><mark style="color:orange;">4th non-compliance</mark></td><td><mark style="color:orange;">Warning + 1-month account suspension</mark></td><td><mark style="color:orange;">Instant + with notification</mark></td></tr><tr><td><mark style="color:red;">High non-compliance</mark></td><td><mark style="color:red;">First non-compliance</mark></td><td><mark style="color:red;">Warning + edit request</mark></td><td><mark style="color:red;">Instant + with notification</mark></td></tr><tr><td><mark style="color:red;">High non-compliance</mark></td><td><mark style="color:red;">Second non-compliance</mark></td><td><mark style="color:red;">Warning + 1-month account suspension</mark></td><td><mark style="color:red;">Instant + with notification</mark></td></tr><tr><td><mark style="color:red;">High non-compliance</mark></td><td><mark style="color:red;">3rd non-compliance</mark></td><td><mark style="color:red;">Warning + 3-month account suspension</mark></td><td><mark style="color:red;">Instant + with notification</mark></td></tr><tr><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td><td><mark style="color:red;"><strong>First non-compliance</strong></mark></td><td><mark style="color:red;"><strong>Warning + 3-month account suspension</strong></mark></td><td><mark style="color:orange;"><strong>After 2-3 days of discovery and evidence verification => decision announcement</strong></mark></td></tr><tr><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td><td><mark style="color:red;"><strong>Second non-compliance</strong></mark></td><td><mark style="color:red;"><strong>Warning + indefinite account suspension</strong></mark></td><td><mark style="color:red;"><strong>After 2-3 days of discovery and evidence verification => decision announcement</strong></mark></td></tr></tbody></table>

**Evidence:** All require proof by **photo/video and time verification** to prove compliance or non-compliance to have appropriate handling method


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