> For the complete documentation index, see [llms.txt](https://supplier-center.freshdi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supplier-center.freshdi.com/non-compliance-classification-and-penalty-measures/types-of-non-compliance.md).

# Types of non-compliance

1. **Posting includes posts, products and booth information**

<table><thead><tr><th width="86">No.</th><th width="448">Types of non-compliance</th><th>Level of non-compliance</th></tr></thead><tbody><tr><td>1.1</td><td>Insert contact in content and image</td><td><mark style="color:orange;">Medium level non-compliance</mark></td></tr><tr><td>1.2</td><td>Promote/Spam services</td><td><mark style="color:red;">High level non-compliance</mark></td></tr><tr><td>1.3</td><td>Circumventing posting rules (e.g. inserting blank characters into required fields, meaningless content)</td><td><mark style="color:red;">High level non-compliance</mark></td></tr><tr><td>1.4</td><td>Posting illegal or restricted products; involvement in money laundering, fraud, or other unlawful activities</td><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td></tr></tbody></table>

2. **Verify account (especially business document)**

<table><thead><tr><th width="88">No.</th><th width="449">Types of non-compliance</th><th>Level of non-compliance</th></tr></thead><tbody><tr><td>2.1</td><td>Uploaded images/files do not match the information posted on the business information</td><td><mark style="color:red;">High level non-compliance</mark></td></tr><tr><td>2.2</td><td>Upload image/file is blurry</td><td><mark style="color:yellow;">Minor non-compliance</mark></td></tr><tr><td>2.3</td><td>Upload image/file does not meet requirements</td><td><mark style="color:orange;">Medium level non-compliance</mark></td></tr><tr><td>2.4</td><td>Upload duplicate image/file with another account</td><td><mark style="color:orange;">Medium level non-compliance</mark></td></tr></tbody></table>

3. **Send quotation**

<table><thead><tr><th width="84">No.</th><th width="465">Types of non-compliance</th><th>Level of non-compliance</th></tr></thead><tbody><tr><td>3.1</td><td>Insert contact in content</td><td><mark style="color:orange;">Medium level non-compliance</mark></td></tr><tr><td>3.2</td><td>Circumventing posting rules (e.g. inserting blank characters into required fields, meaningless content)</td><td><mark style="color:red;">High level non-compliance</mark></td></tr><tr><td>3.3</td><td>Spam/Promotion services</td><td><mark style="color:red;">High level non-compliance</mark></td></tr></tbody></table>

4. **User interaction (chat)**

<table><thead><tr><th width="87">No.</th><th width="461">Types of non-compliance</th><th>Level of violation</th></tr></thead><tbody><tr><td>4.1</td><td>Use of impolite language</td><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td></tr><tr><td>4.2</td><td>Personal insults</td><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td></tr><tr><td>4.3</td><td>Spam/Promotion services</td><td><mark style="color:red;">High level non-compliance</mark></td></tr><tr><td>4.4</td><td>Actions of profiteering, defrauding partners, blackmailing</td><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td></tr></tbody></table>

5. **Interaction between users and Freshdi**

<table><thead><tr><th width="82">No.</th><th width="471">Types of non-compliance</th><th>Level of non-compliance</th></tr></thead><tbody><tr><td>5.1</td><td>Abuse of Freshdi's benefit-related policies</td><td><mark style="color:red;"><strong>Severe non-compliance</strong></mark></td></tr></tbody></table>

6. **Report violations**

<table><thead><tr><th width="79">No.</th><th width="479">Types of non-compliance</th><th>Level of non-compliance</th></tr></thead><tbody><tr><td>6.1</td><td>False reporting</td><td><mark style="color:red;">High level non-compliance</mark></td></tr></tbody></table>