# Quick Info: Safety & Scam Awareness

### **1. Does Freshdi participate in negotiations or transactions between Buyers and Suppliers?**

No. Freshdi is a global B2B platform that **only provides tools for connection, communication, and verification support**.

Freshdi **does not participate in negotiations**, does not guarantee product quality, and does not get involved in payments, contracts, delivery, or dispute resolution between two parties.

All business decisions must be made independently by the Buyer and Supplier.

### **2. Does verification on Freshdi guarantee that a Buyer or Supplier is 100% safe?**

No. Freshdi’s verification helps increase transparency but **does not guarantee absolute safety** and cannot detect all risks.

Verification levels reflect information provided by users but **do not replace your due diligence**.\
Even verified users can still be *new*, *inexperienced*, or *not fully validated*.

### **3. What are common signs of scammers on B2B marketplaces?**

You should be cautious if you encounter:

* Urgent requests to close deals quickly
* Requests to move to private channels only (Telegram/WhatsApp) and avoid platform communication
* Payment methods that are unusual, risky, or non-traceable
* Unclear company documents, mismatched details, or refusal to provide proof
* Prices that are abnormally low or too good to be true
* Pressure to pay deposits without proper verification or samples

Freshdi strongly encourages users to review all documents, verify contact information, and request official business certificates before proceeding.

### **4. What should I do if I suspect a profile might be a scammer?**

If you notice suspicious behavior, you should:

1. **Stop engaging immediately** – do not send money, documents, or personal/company information.
2. **Report the profile to Freshdi:** You can report in two ways:
   1. **Use the report flag icon**\
      Click the ⚑ flag icon next to the buyer’s name and upload all related evidence (screenshots, messages, etc.). Our team will start the review process.

      <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe2GKW_I-ipxTVoG37zVY7PLQbJmV62bMtMzxw1Low4CrI3f1KWZ3t643y2GRX71RYkWdXFSlPue-5nH-aJUTbTa6PfEpujDaPI0tqxEw0-VP1zOle7uJ8jQmMYJImv-TQE7-Uv?key=fF6OsDfH2L8-XiB0SG96Kw" alt="" width="375"><figcaption></figcaption></figure>

      <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd3Y91NhRhsiwIvYUifwBOMCQmhdq6AN3Gxps9wDi_EiVW6Nh72mcNmTvlCjr_pCQTftyqyWBu95wmu4c25uvO61lhzh3Iz7mJ5yK3TnoXD8NHpfHAYH2lS-NQhXnIaYHd9rI7dSw?key=fF6OsDfH2L8-XiB0SG96Kw" alt="" width="375"><figcaption></figcaption></figure>

   2. **Contact Customer Success**\
      Go to the [Contact Us](https://freshdi.com/contact-us) form and describe the issue clearly. Our team will reach out to collect more information and follow up with you directly.
3. Provide evidence such as screenshots, invoices, or messages for investigation.
4. Continue communication only after Freshdi reviews the case and provides guidance.

Freshdi will block or restrict accounts that show fraudulent activity.

Staying alert and reporting early helps us maintain a safe and trustworthy platform for all users.

### **5. Can Freshdi help verify whether a Buyer/Supplier is legitimate?**

Freshdi can **review provided documents**, check consistency, and flag potentially unsafe profiles.\
However, Freshdi **cannot confirm the true identity**, financial capability, or trustworthiness of any user.

Buyers and Suppliers must perform their own checks using common due diligence methods.

### **6. What should I do before proceeding with a transaction?**

Freshdi recommends the following steps:

* Request official business registration documents
* Confirm phone number and company email domain
* Check company address using maps or directories
* Ask for product photos, certificates, or previous shipment proofs
* Use secure, traceable payment methods
* Start with small sample orders if dealing with new partners
* Avoid sending sensitive corporate information before trust is established

### **7. What is Freshdi’s disclaimer regarding Buyer–Supplier transactions?**

Freshdi provides the platform **“as is”** and **does not guarantee**:

* The accuracy of user-provided information
* The legitimacy, quality, safety, or performance of any product
* The ability of Buyers or Suppliers to complete transactions
* The outcome of negotiations, payments, shipping, or contracts
* The behavior or intentions of any user on or outside the platform

All risks—including fraud, misrepresentation, delays, payment disputes, or product issues—remain solely between the two trading parties.

### **8. What should I do if I believe I’ve been scammed?**

If you suspect fraud:

1. **Stop the transaction immediately**
2. Collect all evidence (messages, invoices, receipts, contact logs)
3. **Report directly to Freshdi’s Safety Team**
4. Contact your bank/payment provider to request blocking or reversing the payment if possible
5. Consider reporting to local authorities or trade agencies

Freshdi will assist by investigating the account involved, but **cannot refund or compensate** for losses.

### **9. How does Freshdi handle accounts flagged for fraud?**

If an account is reported and shows signs of fraudulent activity, Freshdi may:

* Block or permanently suspend the user
* Restrict access to messaging or posting
* Remove listings
* Notify affected parties
* Request additional verification documents before reinstatement (if eligible)

A warning such as: **“This account was blocked for suspected fraud — do not engage.”** will appear to protect other users.

### 10. What happens when I contact different types of buyers

**a. Why do I see a warning before sending a quotation?**

Freshdi automatically checks the Buyer’s verification and activity status.\
If the Buyer is **Unverified**, **Inactive**, or has a **Low Rating**, the system will display a warning before you proceed. This helps you decide whether to continue contacting them.

**b. What are the different Buyer warning types on Freshdi?**

{% tabs %}
{% tab title="Unverified Buyer" %}
**Unverified Buyer**

This buyer hasn’t verified their email, phone, or business information. They may not be a confirmed business user, so the **response rate is low** and **reward credits won’t apply** if there’s no reply.

<div data-with-frame="true"><figure><img src="/files/kbJskGJEzmR1x9LW8wID" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Inactive Buyer" %}
**Inactive Buyer**

This buyer hasn’t been active on Freshdi for a while. The **chance of getting a reply is low**, and **credits won’t be refunded** if you don’t receive a response.

<div data-with-frame="true"><figure><img src="/files/Il0acuDFlV4mjJMeoHAh" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Low-rated Buyer" %}
**Low-rated Buyer**

This buyer has a **low trust or performance rating** based on previous activity. You can still contact them, but **Freshdi will not refund credits** if there’s no reply.

<div data-with-frame="true"><figure><img src="/files/QZrrLm4gWai7PQPrKSJ5" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

**c. Can I still send a quotation to an unverified or inactive Buyer?**

Yes, you can — but please note:

* The system will **warn you before sending**.
* **Reward credits will not be refunded** if no reply is received.
* We recommend prioritizing **Verified Buyers** for better results.

**d. What is a “Verified Buyer” on Freshdi?**

* A **Verified Buyer** is one who has completed verification of at least one business credential — such as **email, phone number, work contact, or business document** — and is **not included in any warning types** (Unverified, Inactive, or Low-rated).
* These buyers have been reviewed and confirmed by Freshdi, meaning they are **active, trustworthy, and eligible for reward credit policies**.
* When you contact a Verified Buyer, **no warning message will appear**, and your quotation or message is more likely to receive a genuine response.

**e. Do I receive reward credits if a Verified Buyer doesn’t reply?**

* Yes. If you send a quotation to a **Verified Buyer** and they don’t reply within the review period, you will be **invited to rate that Buyer**.
* After you submit your rating, **Freshdi Customer Success** will contact you to request a few verification details related to your quotation and interaction.
* Once the information is confirmed as valid, you will **receive 1 reward credit** as compensation for your verified activity.

**d. How are reward credits processed?**

At the current stage, reward credits for non-responsive Verified Buyers are **handled manually**.\
Please contact Freshdi CS via the **“Contact Us”** page — our team will verify and issue your reward credit.

**e. Why doesn’t Freshdi refund credits for unverified or inactive buyers?**

* To ensure fairness and encourage verified trade activity, Freshdi only rewards interactions with **verified and active Buyers**.
* Sending to unverified or inactive Buyers is allowed, but at your discretion — and credits used in those cases **cannot be refunded**.

**f. How can I improve my success rate when contacting Buyers?**

<figure><img src="/files/cxOeXfWx9hCb9DmQVWAA" alt=""><figcaption></figcaption></figure>


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