> For the complete documentation index, see [llms.txt](https://supplier-center.freshdi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://supplier-center.freshdi.com/supplier-faqs/b.-getting-started/17.-what-happens-when-i-contact-different-types-of-buyers.md).

# 17. What happens when I contact different types of buyers

**a. Why do I see a warning before sending a quotation?**

Freshdi automatically checks the Buyer’s verification and activity status.\
If the Buyer is **Unverified**, **Inactive**, or has a **Low Rating**, the system will display a warning before you proceed. This helps you decide whether to continue contacting them.

**b. What are the different Buyer warning types on Freshdi?**

{% tabs %}
{% tab title="Unverified Buyer" %}
**Unverified Buyer**

This buyer hasn’t verified their email, phone, or business information. They may not be a confirmed business user, so the **response rate is low** and **reward credits won’t apply** if there’s no reply.

<div data-with-frame="true"><figure><img src="/files/kbJskGJEzmR1x9LW8wID" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Inactive Buyer" %}
**Inactive Buyer**

This buyer hasn’t been active on Freshdi for a while. The **chance of getting a reply is low**, and **credits won’t be refunded** if you don’t receive a response.

<div data-with-frame="true"><figure><img src="/files/Il0acuDFlV4mjJMeoHAh" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Low-rated Buyer" %}
**Low-rated Buyer**

This buyer has a **low trust or performance rating** based on previous activity. You can still contact them, but **Freshdi will not refund credits** if there’s no reply.

<div data-with-frame="true"><figure><img src="/files/QZrrLm4gWai7PQPrKSJ5" alt="" width="563"><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

**c. Can I still send a quotation to an unverified or inactive Buyer?**

Yes, you can — but please note:

* The system will **warn you before sending**.
* **Reward credits will not be refunded** if no reply is received.
* We recommend prioritizing **Verified Buyers** for better results.

**d. What is a “Verified Buyer” on Freshdi?**

* A **Verified Buyer** is one who has completed verification of at least one business credential — such as **email, phone number, work contact, or business document** — and is **not included in any warning types** (Unverified, Inactive, or Low-rated).
* These buyers have been reviewed and confirmed by Freshdi, meaning they are **active, trustworthy, and eligible for reward credit policies**.
* When you contact a Verified Buyer, **no warning message will appear**, and your quotation or message is more likely to receive a genuine response.

**e. Do I receive reward credits if a Verified Buyer doesn’t reply?**

* Yes. If you send a quotation to a **Verified Buyer** and they don’t reply within the review period, you will be **invited to rate that Buyer**.
* After you submit your rating, **Freshdi Customer Success** will contact you to request a few verification details related to your quotation and interaction.
* Once the information is confirmed as valid, you will **receive 1 reward credit** as compensation for your verified activity.

**d. How are reward credits processed?**

At the current stage, reward credits for non-responsive Verified Buyers are **handled manually**.\
Please contact Freshdi CS via the **“Contact Us”** page — our team will verify and issue your reward credit.

**e. Why doesn’t Freshdi refund credits for unverified or inactive buyers?**

* To ensure fairness and encourage verified trade activity, Freshdi only rewards interactions with **verified and active Buyers**.
* Sending to unverified or inactive Buyers is allowed, but at your discretion — and credits used in those cases **cannot be refunded**.

**f. How can I improve my success rate when contacting Buyers?**

<figure><img src="/files/cxOeXfWx9hCb9DmQVWAA" alt=""><figcaption></figcaption></figure>

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