17. What happens when I contact different types of buyers
a. Why do I see a warning before sending a quotation?
Freshdi automatically checks the Buyer’s verification and activity status. If the Buyer is Unverified, Inactive, or has a Low Rating, the system will display a warning before you proceed. This helps you decide whether to continue contacting them.
b. What are the different Buyer warning types on Freshdi?
Unverified Buyer
This buyer hasn’t verified their email, phone, or business information. They may not be a confirmed business user, so the response rate is low and reward credits won’t apply if there’s no reply.
Inactive Buyer
This buyer hasn’t been active on Freshdi for a while. The chance of getting a reply is low, and credits won’t be refunded if you don’t receive a response.
Low-rated Buyer
This buyer has a low trust or performance rating based on previous activity. You can still contact them, but Freshdi will not refund credits if there’s no reply.
c. Can I still send a quotation to an unverified or inactive Buyer?
Yes, you can — but please note:
The system will warn you before sending.
Reward credits will not be refunded if no reply is received.
We recommend prioritizing Verified Buyers for better results.
d. What is a “Verified Buyer” on Freshdi?
A Verified Buyer is one who has completed verification of at least one business credential — such as email, phone number, work contact, or business document — and is not included in any warning types (Unverified, Inactive, or Low-rated).
These buyers have been reviewed and confirmed by Freshdi, meaning they are active, trustworthy, and eligible for reward credit policies.
When you contact a Verified Buyer, no warning message will appear, and your quotation or message is more likely to receive a genuine response.
e. Do I receive reward credits if a Verified Buyer doesn’t reply?
Yes. If you send a quotation to a Verified Buyer and they don’t reply within the review period, you will be invited to rate that Buyer.
After you submit your rating, Freshdi Customer Success will contact you to request a few verification details related to your quotation and interaction.
Once the information is confirmed as valid, you will receive 1 reward credit as compensation for your verified activity.
d. How are reward credits processed?
At the current stage, reward credits for non-responsive Verified Buyers are handled manually. Please contact Freshdi CS via the “Contact Us” page — our team will verify and issue your reward credit.
e. Why doesn’t Freshdi refund credits for unverified or inactive buyers?
To ensure fairness and encourage verified trade activity, Freshdi only rewards interactions with verified and active Buyers.
Sending to unverified or inactive Buyers is allowed, but at your discretion — and credits used in those cases cannot be refunded.
f. How can I improve my success rate when contacting Buyers?
Create your free Supplier account and start showcasing your products to global buyers.
Access verified buyer requests and connect directly with those looking for your products.
Add your products to your store to get discovered by buyers searching on Freshdi.
Verify your phone, email, and business license to build trust and receive higher-quality leads.
Upgrade to Premium to reach 300–3,000+ verified buyers monthly, unlock contact credits, and boost your visibility.
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